Program description
The CHS Fleet Rentals SMS Program provides optional text messages to individuals who separately opt in through CHS forms or another valid consent process. We may offer two different categories, and customers choose independently whether to receive either category.
- Non-marketing texts: responses about a rental quote, requested dates, scheduling, pickup or return coordination, and support relating to your inquiry.
- Marketing texts: promotional rental offers, discounts, fleet announcements and similar CHS offers.
CHS Fleet Rentals is the sender identified in the messages you choose to receive.
How to join and what you consent to
On our Quote and Trailer inquiry forms, each SMS category has its own optional, unchecked checkbox. Checking one permits only that category of messages. Checking both permits both categories. Leaving both blank is allowed and does not prevent you from requesting a quote or rental information.
Consent is not required as a condition of purchase or a rental inquiry. We do not treat the mere submission of a phone number as marketing consent.
Age requirement
You must be 18 years of age or older to enroll in or use the CHS Fleet Rentals SMS messaging service. You must be the authorized user of the mobile number you provide, or otherwise be authorized to consent to messages at that number. Rental eligibility requirements are addressed separately in the applicable rental agreement.
Message frequency and charges
Message frequency varies based on your inquiry and, for promotional messages, the offers available. Message and data rates may apply. Your mobile carrier's rates and data plan determine any charges.
CHS does not charge a separate subscription fee for opting in to these text programs.
Opt out at any time
To stop receiving texts, reply STOP to a CHS text message. You can also contact us directly to withdraw consent. After you reply STOP, we may send one final message confirming your opt-out; after your request is processed, you will receive no further program texts unless you opt in again.
For assistance, reply HELP or contact 803.566.2499 or [email protected].
STOP = opt out. HELP = assistance. Promotional texts are optional. You may ask for changes to your messaging preferences at any time.
Privacy and consent data
We use your mobile number and opt-in record for the purposes described in our Privacy Policy and to communicate in accordance with your messaging choices. CHS Fleet Rentals does not sell customers' personal information to third parties.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties. Our service providers may process messages on our behalf as needed to operate the program, but your SMS consent does not authorize another business to send marketing texts.
Delivery and carrier conditions
SMS delivery depends on cellular networks, device availability and carrier policies. Carriers are not liable for delayed or undelivered messages. CHS cannot guarantee immediate delivery or that every message will reach every device.
Contact the CHS team by phone if a rental issue is urgent or requires immediate confirmation.
Eligibility and program changes
You must be permitted to receive text messages at the mobile number you provide and be authorized to consent for that number. CHS may modify or end a messaging program subject to applicable law, and will update these terms when material changes occur.
These SMS Terms supplement our Website Terms & Conditions and Privacy Policy.
Customer support
Questions about SMS? We are available by phone or email.
Need to speak with CHS?
Contact the team for questions about rentals, policies, or text message preferences.