Frequently Asked Questions

General Rental FAQs

What documents do I need to rent a vehicle?

You will need a valid driver’s license, proof of insurance, and a valid credit card.


Rental Return FAQs

Is there a penalty for returning a rental vehicle early?

Any alterations to your initial rental car reservation could result in a different or higher rental rate. Please contact us at 803.566.2499 if you need to return your vehicle early or have questions regarding your rental period.

Is there a grace period for returning a rental vehicle?

Most vehicle rentals are based on a daily, 24-hour rate. If a rental is returned beyond the 24-hour period, the renter will be charged an additional daily rate. Make sure to return your vehicle on time to avoid any extra fees.

What is considered Rental Damage?

There are many types of incidences that are considered rental vehicle damage, including but not limited to:

  • Collision
  • Rollover
  • Theft
  • Tire Damage
  • Vandalism
  • Damage resulting in the need for medical attention
  • Flood
  • Fire
  • Hail
  • Other natural disasters

What happens if you damage a rental vehicle?

The renter of the vehicle is held responsible for any damage to a rental vehicle, including theft, vandalism, natural disaster and more.

If your rental vehicle is damaged, always make sure to contact the police right away. Then complete the following steps:

  • Call your auto insurance company to create a claim
  • Check with your credit card company to see if their collision program offers coverage


Smoking Policy FAQs

Can I smoke in a rental vehicle?

No, smoking is not allowed in our rental vehicles. We maintain a fleet of 100 percent smoke-free vehicles in the US. We have a non-smoking policy to ensure that all our customers drive in comfortable, clean vehicles. A cleaning fee of up to $450 may be applied to the rental cost, should this non-smoking policy be violated.

Why do you have a smoke-free vehicle policy?

Smoke leaves a residue on fabrics, fibers & surfaces of vehicles and emits odors that many find unpleasant. This policy is designed to ensure we are enhancing the comfort of our customers.

When a vehicle must be cleaned of smoke odor and residue, all surfaces must be treated and cleaned. This takes a considerable amount of time and requires the vehicle to be removed from the rental fleet until it is odor-free. The cleaning fee of up to $450 for vehicles with evidence of smoking is intended to help cover the cleaning costs and the lost revenue from a vehicle being temporarily unavailable for rental.

What can customers do to ensure that they will not be charged a cleaning fee?

To avoid a cleaning fee, do not smoke or vape inside or near your rental vehicle.